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Best Practices

CoachNow: download here (iOS app store).
Stuff that was missed in the videos:

- Log out, log in if bug with video not loading

- Local memory limit / clear to avoid save error


Workflow: 1. Accept session & quick preview the clips 2. Shoot "hi" msg 3. Feedback in CoachNow 4. When feedback shipped, shoot "lmk if understood" msg

Likely Useful Tips:

Vibe = getting feedback from a friend - informal, funny

One take recording, can just keep it rolling. Frank always edits after.

Really good to say “look here you can already do it here. Just a matter of ___”

Feel free to give gear advice or commentary

Side by side image comparisons are very helpful (shared library). Let Frank know if you want something added that you couldn't find personally.

Connect the "why" of your advice to why they love boarding, or a result they are chasing, or a motivation. e.g. really flex your ankles so you can straight-line even on chop, and your lower body just absorbs all the bumps while your upper body is just floating in place

If client asks a direct question or express an explicit confusion, please verbalize it to some extent. Allow them to feel heard. e.g. "rather than thinking about it like ___, think about it like ___." Or "that's something we'll work on next time since it requires ___ to be nailed down"

More structured the video is, more clear for clients to take action and remember. (and easier to edit 🙏)


80% Musts: Shoot a message to the client before: "hi" or "how did ___ (from the clip) feel" Intro! Who you are, experience, bants.

Face cam = great (optional) - more personal

Goal definition - lingo sync, help client understand the "why", what benefits will it unlock
Roadmap spitball - stuff to work on together in the near future. Reduce opacity of skill tree & encourage recurrence

Focus on 1 thing, or 1 technical + 1 strategic


Go deep, especially cause & effect - audience = skewed towards "thinkers"

Clearly define lingo that we take for granted, biggest example is “stacked” in snowboarding. Most people think they get it, but don't know how to verify that they're doing it

Over-draw - draw more than you think is necessary - visual element huge for understanding. People find side by side drawings super useful (e.g. red lines = current, green lines = goal)

Demo always - much easier for showing 3d stuff, making advice tangible, reinforces stuff you've already said

Try at home (now) - always give client something they can try at home, right now, just pausing the video. Could get creative, could just be to visualize something. Blackboard drawing useful for line-dependent drills - better version of drawing in snow Be extremely clear on what type of terrain for drills. Less uncertainty = higher chance client will do it & improve. Hacks & heuristics: exactly what to think about, imagine, body part to focus on or visualize, as tangible as possible. E.g. gas pedal, look at corner of jump, back pockets on highjacks Targets & indicators - when ready to come back? how can the client self diagnose? What footy would you like to see for next time (as progress update)? Terrain, trying what, camera angle. Shoot a message to the client after (auto?): "all made sense? lmk if questions."


Sample Framework:
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